Terms of Service
Welcome to Southern Downs Snake Catchers. By accessing our services, you agree to comply with the legal frameworks and safety protocols outlined below. Our mission is to provide professional wildlife relocation while ensuring total transparency in our operations.
General Terms
Hudson Snake Catching Pty Ltd trading as Southern Downs Snake Catcher, Granite Belt Snake Catcher, Warwick Snake Catcher and Tenterfield Snake Catcher operates under strict wildlife conservation licenses. All snakes captured are relocated in accordance with local environmental regulations. Clients must provide clear access to the property and follow all safety instructions provided by our dispatch during the emergency response phase.
Payment Terms
Service fees are determined based on the complexity of the relocation and the time of dispatch. Emergency after-hours call-outs, out-of-region calls, special requests and additional time may incur additional surcharges. Payment is required upon completion of the service unless prior corporate arrangements have been established. We accept all major credit cards, afterpay and digital transfers. Invoices are applicable with a 14 day payment term for commercial clients only.Â
Privacy Overview
Your security extends to your data. We only collect necessary contact and property information required for service delivery. We do not sell user data to third parties. All property records are secured digitally and used exclusively for internal service history and mapping of local wildlife patterns.
Contact & Clarification
If you require clarification on any part of these terms, please reach out to our team via hudsonsnakecatching@hotmail.com. For immediate emergency relocation, please call 0439 294 932.Â
Payment Terms
Transparent financial policies for Southern Downs & Granite Belt wildlife relocation services. We ensure all transactions are handled with professional integrity.
Emergency Callout Fees
Standard emergency callout fees apply for all rapid response relocations. Fees are calculated based on distance from dispatch centers and the technical complexity of the safe relocation process.
Invoicing & Payment Methods
We accept all major credit cards, bank transfers, and mobile payment solutions. Full payment is required upon completion of the relocation service unless a corporate account is established.
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Any business or organisation invoiced or charged by Hudson Snake Catching Pty Ltd for a service that is overdue will incur an overdue notice fee if not paid by the due date. After one overdue invoice is issued the matter will be referred to Hudson Snake Catching Pty Ltd's chosen debt collection agency and the invoice will be subject to a further debt collection recovery fee issued by the debt collection department. Please contact us on 0439294932 prior to the due date of your invoice if you have issues making payment on time.Â
Refunds & Service Deposits
We do not offer refunds as our service is carried out regardless of the situation and a call out fee is applicable when the service is ordered over the phone or via message to our Snake Catcher. However, on occasion our Snake Catcher may negotiate a discounted return call out fee for additional call outs with the same circumstances, e.g. where a snake was not located and appears within and the client wants it relocated.Â
Deposits may be required for scheduled property inspections. Refunds of this deposit are issued in cases where services cannot be fulfilled due to unforeseen environmental constraints or logistics errors on our part.
Questions? Contact Dispatch
Privacy Overview
The Southern Downs Snake Catcher is committed to your safety and privacy as our primary concerns. We handle all client information with extreme discretion, ensuring that your emergency details and property data remain strictly confidential and protected within our secure dispatch systems.
- Strict data encryption for all emergency dispatch logs and location history.
- All clients are notified of recordings or any content captured onsite during the service and advised to notify us if they do not wish to be recorded on in footage for social media or educational purposes.
- Zero-sharing policy: your contact details are never provided to third-party marketing entities.
- Full compliance with current wildlife management and data protection regulations in QLD & NSW.